Service
- Service Commitment
Our technical team continues to work with customers after installation and startup, with service available throughout the operating life of the food and beverage processing equipment and production lines we supply. We can check equipment condition, follow up on technical problems, and provide maintenance, troubleshooting, adjustments, or other after-sales assistance according to the service agreed for each project.
- On-Site Service
Our technical team first reviews the condition of the customer’s existing processing equipment to determine what kind of service is needed. Depending on the situation, we can provide technical advice, upgrade recommendations, on-site commissioning and repair, or equipment validation. For new or modified plants, our engineers can also plan the process equipment layout and guide the site team on water, electricity, compressed air, and other utility connections. Customers can also talk through different operating conditions and process options with our engineers to find a practical solution for their plant.
- Project Quality Control
When a project has been confirmed, our quality control team follows the project as it moves through solution design, equipment manufacturing, testing, and factory acceptance. Each stage of the project follows ISO 9001 procedures, and customers receive regular progress updates so they can understand how the project is moving forward from design through manufacturing and final acceptance.
- After-Sales Service
After installation and commissioning, our service center continues to assist customers with services that can include site acceptance, operator and maintenance training, routine maintenance, long-term spare parts supply, and technical consultation for the main processing equipment. We can also modify or upgrade existing food and beverage processing equipment when production requirements change.
- Technical Training
We offer technical training for operators and maintenance staff to ensure correct equipment use, proper maintenance, and effective fault handling. Improved daily operation and maintenance help minimize downtime and maintain equipment efficiency. Training includes equipment structure, working principles, process procedures, commissioning, repair, and maintenance. Courses are available online, on site, or off site. Training plans are tailored to staff skills, experience, and job requirements.
